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Salon Guidelines

  • Please be aware that we require a credit card on file to reserve your appointment.

  • We accept cash and all major credit cards. Gratuity is cash or Tippy only. The front desk will show you how to use our Tippy platform if that is your preferred method. Tippy does not require you to download an app.

  • As a courtesy to our guests, we offer TEXT confirmations 4-7 days before any appointment! Please opt-in for appointment notifications by replying “Y” when prompted via text. If you do not opt-in, you will not receive our automated confirmation texts.

  • A prompt confirmation is greatly appreciated, and allows us to run our appointment book efficiently!

  • If running late for an appointment, please contact us ahead of time. We will do our best to accommodate your appointment, however, arrivals more than 10 minutes late may be rescheduled or canceled, with applicable same-day cancellation/reschedule fee applied. This is at the discretion of salon management.

  • As much as we love children, we ask that you please arrange child care on the date of your hair appointment. Excess visitors during appointments are not recommended.

  • We love healthy hair! Our stylists will recommend products to best suit your needs. Our color services are only guaranteed when purchasing the cleanse / condition / treatment regimen recommended by your stylist.

Rescheduling & Cancellations

  • We kindly ask that in the event you have to cancel a reservation with us you do so 48 hours prior to your service.

     

  • If you need to make any changes to your appointment, please call the salon at (330) 422-1444.
  • Any reservation that is canceled within the 48-hour mark of your reservation will require a 50% automatic charge to your card for the service booked + a $25 non refundable reschedule fee.
  • In the event you no-show your reservation with us, your card will be charged 100% of the service booked.

     

We understand things come up, we do our best to accommodate everyone, please be understanding of our time as a small business.


Thank you for this opportunity for us to serve you!